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edward-mckeown
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  		   Posted 6/21/2007 7:15 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
I don't know why but whenever I try to update my author webpage by uploading images it's pure hell- I cannot get images uploaded by aol or bellsouth I get the message below
Anybody know where I go to get help? Or how I can fix this so I don't have to bother Dan about it?




<!-- Error title -->
<!-- This row is for HTTP status code, as well as the divider-->
<!-- Error Body -->
<!-- What you can do -->
<!-- refresh page -->
<a target="_blank" href="res://ieframe.dll/info_48.png" target="_blank">VIEW IMAGE</a> <H1 id=mainTitle>The website cannot display the page</H1>
<ID id=http500> HTTP 500</ID>
<H3 id=likelyCauses>Most likely causes:</H3>
<UL>
<LI id=causeSiteMaintenance>The website is under maintenance.
<LI id=causeSiteError>The website has a programming error. </LI></UL>
<H2 id=whatToTry>What you can try:</H2>
<H4>
<TABLE>
<TR>
<TD vAlign=top><a target="_blank" href="res://ieframe.dll/bullet.png" target="_blank">VIEW IMAGE</a> 		<SPAN id=navCancelContainer><a target="_blank" href=":clickRefresh()">Refresh the page.</a><NOSCRIPT id=refreshPage></NOSCRIPT>
</H4></TD></TR><!-- back to previous page -->
<H4>
<TR>
<TD vAlign=top><a target="_blank" href="res://ieframe.dll/bullet.png" target="_blank">VIEW IMAGE</a>
<SPAN id=goBackContainer><a target="_blank" href=":history.back();">Go back to the previous page.</a><NOSCRIPT id=goBack></NOSCRIPT>
</H4></TD></TR><!-- InfoBlock -->
<H4>
<TR>
<TD vAlign=top><A onclick="javascript:expandCollapse('infoBlockID', true); return false;" href="res://ieframe.dll/http_500_webOC.htm#"><a target="_blank" href="res://ieframe.dll/down.png" target="_blank">VIEW IMAGE</a></A>
<SPAN id=moreInfoContainer><a target="_blank" href=":expandCollapse('infoBlockID', true);">More information</a><NOSCRIPT></NOSCRIPT>
</H4></TD></TR>
</TABLE>
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crystalwizard
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  		   Posted 6/21/2007 7:30 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
Your author webpage here? What browser are you using and give me the exact steps you're taking to upload images.

Never meddle in the affairs of a wizard unless you are soggy and hard to light!

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edward-mckeown
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  		   Posted 6/21/2007 7:38 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
yes my sf reader page
and while I am not a tekkie I am using Bellsouth DSl directly or with an AOL interface with my home pc and windows xp.  I cannot upload images off either Bellsouth or AOl

www.sfwa.org/members/mckeown/
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edward-mckeown
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  		   Posted 6/21/2007 7:40 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
As regards procedures I am using the instruction provided on the pages and it is failing at the upload stage. I have also had problems when I have uploaded from my work computer and the image doesn't then appear at the insertion point just a box with an X in it.

And people wonder why I drink...

www.sfwa.org/members/mckeown/
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crystalwizard
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  		   Posted 6/21/2007 10:43 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
Ed, no need for you to be a techie. I'll try and help figure out what's not working for you. to start with I need the answer to these 3 questions please:

Are you using the AOL web browser?

Are you using internet explorer?

Are you using Firefox?

Never meddle in the affairs of a wizard unless you are soggy and hard to light!

Visit my art gallery on art wanted at
http://artwanted.com/crystalwizard

All my books in print:
http://sojourn.omnitech.net

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edward-mckeown
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  		   Posted 6/23/2007 8:42 AM (GMT -5)    Quote This PostAlert An Admin About This Post.
I can use aol or internet explorer.  Essentially I use Bellsouth DSl to sign on then can use their IE access or switch into AOL thanks for your interest

www.sfwa.org/members/mckeown/
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crystalwizard
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  		   Posted 6/23/2007 12:41 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
All right. I ask because the AOL browser is known to have a number of problems.

With I.E:

You have DSL so you should have a dsl modem and it should be on all the time. At least mine is.

So all you should have to do is just turn on your machine and launch I.E. and put sfreader.com in the URL bar at the top of it.

Am I correct?

Never meddle in the affairs of a wizard unless you are soggy and hard to light!

Visit my art gallery on art wanted at
http://artwanted.com/crystalwizard

All my books in print:
http://sojourn.omnitech.net

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edward-mckeown
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  		   Posted 6/23/2007 2:13 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
Yes that's how I do it then sign into my author page for update and I get the same message as when I do it with AOL. Could my computer be haunted???

www.sfwa.org/members/mckeown/
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crystalwizard
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  		   Posted 6/23/2007 2:16 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
no I don't think your computer is haunted. I uploaded the images to my page a long time back, but there've been code changes since.

What size are the images you're trying to upload? how big width, how big height and how many bytes? What format? Are they .jpg, .gif or something else?

Never meddle in the affairs of a wizard unless you are soggy and hard to light!

Visit my art gallery on art wanted at
http://artwanted.com/crystalwizard

All my books in print:
http://sojourn.omnitech.net

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Dave
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  		   Posted 6/23/2007 3:15 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
Ed

please upload and image with an odd name like 123ABC or some such, tell me when you have, and I will see if it's getting stored to the server

Dave
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edward-mckeown
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  		   Posted 6/23/2007 3:56 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
Hi Dave

I will post the latest image I am trying to upload it is cww1 155 KB Jpeg

www.sfwa.org/members/mckeown/
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edward-mckeown
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  		   Posted 6/23/2007 3:59 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
I just tried it on both IE through bellsouth DSL and through AOl and in both cases I fail at the upload stage and get the error message at the top of the page. In short I never even get to the upload stage

www.sfwa.org/members/mckeown/
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crystalwizard
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  		   Posted 6/23/2007 4:05 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
Do you have any popup blockers, fire wall, virus prevention programs or anything else like that running, Ed?

For testing purposes, would you be willing to download the latest version of Firefox and try the upload with that?

Never meddle in the affairs of a wizard unless you are soggy and hard to light!

Visit my art gallery on art wanted at
http://artwanted.com/crystalwizard

All my books in print:
http://sojourn.omnitech.net

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edward-mckeown
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  		   Posted 6/23/2007 4:43 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
Mcafee, and yes at least on AOl there is pop up blocker

Other than a bad Clint Eastwood movie I have no idea what Firefox is but I'll try anything to get this to work.

thanks

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crystalwizard
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  		   Posted 6/23/2007 4:46 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
Firefox is another web-browser. You would launch it instead of launching I.E. and please don't launch AOL at all for this test.

go here to get firefox:

www.mozilla.com/en-US/firefox/

After you download it and install it, please reboot your machine to clear everything out of cache.

Please do not customize it at all, just use it the way it installs by default.

Then after the machine reboots, please do not load AOL and do not load I.E. Just click on the firefox icon, and put SFReader.com into the url bar at the top. The home page should come up.

then try uploading an image with Firefox. please let me know what happens.

Kelly

Never meddle in the affairs of a wizard unless you are soggy and hard to light!

Visit my art gallery on art wanted at
http://artwanted.com/crystalwizard

All my books in print:
http://sojourn.omnitech.net

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Dave
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  		   Posted 6/23/2007 11:12 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
what error do you get?

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edward-mckeown
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  		   Posted 6/24/2007 11:05 AM (GMT -5)    Quote This PostAlert An Admin About This Post.
The error is at the top of the page/string "Cannot display page error 500 ect"
ONce upon a time I could upload from this pc but not now.
I disabled Mcafee no help.
Basically whenever I try to upload it says the page is being maintained not available ect and the image
does not go.
Do you concur with trying firefox?

Note I have been able to alter text on my page just not send up images.

Reduced to screaming frustration and impotent rage
Kind regards ;-)
Ed

www.sfwa.org/members/mckeown/
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edward-mckeown
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  		   Posted 6/24/2007 11:20 AM (GMT -5)    Quote This PostAlert An Admin About This Post.
Dear Kelly
If I load firefox will I still be able to use IE or will it interfere?
thanks
Ed

www.sfwa.org/members/mckeown/
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crystalwizard
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  		   Posted 6/24/2007 1:51 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
Ed:

Firefox won't interfere with I.E., you can even load both of them at the same time AND go to the same website with both of them at the same time, but for the purposes of this test, please reboot then load nothing but Firefox.

Never meddle in the affairs of a wizard unless you are soggy and hard to light!

Visit my art gallery on art wanted at
http://artwanted.com/crystalwizard

All my books in print:
http://sojourn.omnitech.net

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edward-mckeown
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  		   Posted 6/24/2007 2:27 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
Loading Firefox will try and will advise thanks.

www.sfwa.org/members/mckeown/
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edward-mckeown
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  		   Posted 6/24/2007 2:40 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
Well using Firefox I get an exciting new error message
Persits.Upload.1 error '800a0008'

At least one of the uploaded files exceeds the maximum allowed size.

/authoradmin/image-upload.asp, line 7

The file cww1 is 154K so that doesn't make much sense to me as my other files were larger than that

Sigh- why does the internet hate me?

www.sfwa.org/members/mckeown/
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crystalwizard
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  		   Posted 6/24/2007 5:04 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
it's not the internet. Ok, this is something Dave will have to handle I'm afraid. How wide and how tall is cww1?

Never meddle in the affairs of a wizard unless you are soggy and hard to light!

Visit my art gallery on art wanted at
http://artwanted.com/crystalwizard

All my books in print:
http://sojourn.omnitech.net

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edward-mckeown
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  		   Posted 6/24/2007 5:23 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
According to infraview
14.0 x 21.6 cm; 5.5 x 8.5 inches
1.23 MB (1,292,584 Bytes)
96x96dp
I note that Windows x says 154Kb for size- not sure of why infraview says 1.2MB

thanks for trying
Ed

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crystalwizard
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  		   Posted 6/24/2007 7:02 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
windows in notorious for not reporting anything correctly. Can you use infraview to resave it as a .jpg at 75% compression/quality and then try to upload it?

Never meddle in the affairs of a wizard unless you are soggy and hard to light!

Visit my art gallery on art wanted at
http://artwanted.com/crystalwizard

All my books in print:
http://sojourn.omnitech.net

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edward-mckeown
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  		   Posted 6/24/2007 8:20 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
I resized it even smaller and it uploaded but then when I went to insert it all I get is a little box with an X no image but at least it uploaded this time and Dan it should be on the server it goes at the top of the page with the Cats with Wings thing. I still cannot fathom why this is not working

What is the largest size file I can upload. At least if I can get it to the site I am sure Dan can position it though I would like to be able to do this myself.

Thanks

www.sfwa.org/members/mckeown/
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